My husband and I are purchasing lot 55 in the *** community. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. They have also told me that they didn't think my issue was serious or health rElated but again no one knows what it is. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. Need to find a different location? Have est $10,000+ damages2) Engineer letter. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Share your photos and videos with others to prove the truth of your words. X-Ray R. Is this your company? I received a warranty of six months from the customer service rep following this correction. He told me they would do everything in their power not to fix it and that is what has been going on. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. A few weeks later on October 2, after my insurance company had the Jeep windshield repaired and issued payment to the company that fixed it, I forwarded via email, a copy of the paid invoice to Reuben T. I never received a response from him. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. For Sale: 3 beds, 2.5 baths 2419 sq. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. A week later, it went out again. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. You guys drop the ball and should work with us. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. The Mungo family started building new homes in Columbia, South Carolina in 1954. 2,956 sqft. I want this fixed. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. as of today I have received no call from anyone about these repairs. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. K. Hovnanian 4. William Lyon 8. A check was not issued because an out-of-pocket expense was not incurred. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. March the 27th they bought machines to put in my irrigation and grade my back yard 2 months after closing! These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. I closed on my new home January 24th of 2020. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. Well guide you through the process. UNFINISHED AMENITIES trusted Mungo Homes to provide their housing needs. Who buys a home with land they cant enjoy! Mungo was negligent because the brick was not secured properly. Toll Brothers 5. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. I purchased my home in August 2,2019. Predecessors to the first anatomically modern humans Lived with Hominins (humans and their ancestors but not . We have been nothing but cooperative in this process. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. We purchased a home from Mungo in November . Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. Now. The company's top 20 most trusted home builders are: 1. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. We have been in contact with Mr. to address his areas of concern when the weather permits. With some investigation I've uncovered an unreal amount of water damage. Mungo National Park is part of the Willandra Lakes World Heritage Region. 4. Review of Overall Experience . I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. They are giving me the run around about finding and fixing issue. As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. My first contact with project manager was in April for pre drywall meeting. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. Mgmt said to avoid talking to neighbors about issues with our homes. The Guardian previously revealed that St. Business Response Thank you for contacting Mungo Homes Customer Care! Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Instructions for work was clear to complete at each location. They even went ahead and landscaped in its place. 4bd. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. I have been lied to and ignore for six months. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. The rear of the lot slopes towards the house. So how can you tell me this?!? Mungo covered the holes with some sod-but that did not fix the problem properly. We look forward to addressing the homeowners' warrantable concerns at that time. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. This is a multi-location business. Put us in a bad situation due to their desire to penny pinch rather than focus on good customer experience, and now I'll be letting everyone I meet know how I feel about this company as a result. We gathered dirt to fill holes and I had 5 trees removed on the hill. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. It is fairly new and I think that it isn't being given a fair review. Shea Homes 6. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. A portion of each home sold is invested in each local community. So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. Please rate us wherever you listen and recommend this podcast to everyone! Instead, I get scripted responses from their representatives who appear to not see reason given the situation. Wake County's approved permit shows the exact Plot Plan given to us during the PreConstruction phase of building the home. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. We have been constantly emailing them about this ongoing issue but all we get is the same answer over and over again about how they can't or won't replace it. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. In that message I also asked him how I should proceed. Our lenders have been ready for weeks. Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! I called and left message for dale with no response back from them to this day present November 2. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. 07/22 - No response from 7/22 email. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. You can also call us on 020 3856 6068. Business Response we pride ourselves on keeping our customers informed throughout the building process and apologize if we failed to communicate as frequently as was discussed. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Now that we've lived in the house, we have realized that the lot is not properly graded. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. When winter rolled around, our floors started bubbling up. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. After Dark: Lake Mungo. Helpful. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) As the homeowner, had to make contact with the builder Robert. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. I was contacted by Robert (builder) in regards to resolving these issues. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. Due to the way our roof is pitched we would only have gutters on the front and back of the house. Pros Worked on my time Cons No benefits Was this review helpful? Because of this placement of the driveway, we are also driving through water and mud on a daily basis. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. With Sincere Appreciation, Your Mungo Homes Customer Care Team. Even had the audacity to tell us that they saw no damage the first time. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. Mungo was negligent. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! The most common ethnicity at Mungo Homes is White (65%). Our lead builder will communicate the projected timeline of work directly with the homeowner. Sort. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? Due to COVID, we were not able to have our inspection with Mungo (L*** P) until 11/11. (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. He came out and took photos. He was speaking on behalf of Mungo. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. Getting any type of response or repair is like pulling teeth. . Mungo Homes. This will surely increase the credibility of your complaint. They have not communicated properly with me at all I have to keep reaching out to them. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). Landmark 24 Realty, Inc. SOLD APR 5, 2023. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. I texted Mr. P on 4/6, 4/7 and 4/12. Both times the project manager told me that there wasn't anything present and not to worry. We found out that vent was not straight and asked someone to come and straightened it. Find 648 listings related to Mungo Homes in Lillington on YP.com. I was under the assumption that this fixed the problem. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. 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